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Administrative Specialist

Sioux City, IA, USA

Job Type

Full Time


In Office

Position Summary

The Administrative Specialist is responsible for enrollment, data entry, quality assurance, billing, and front office administration. This position will perform duties of enrollment and data entry for Project SHIELD as well as providing operational support to Sky Ranch Behavioral Services. The Administrative Specialist is responsible for greeting clients, scheduling appointments, answering phones, collecting client information/forms, data entry into the electronic health record and SAMHSA systems, billing, and quality assurance. This position may also assist staff and consultants in data collection activities. This position will be officed as Sky Ranch Behavioral Services and primarily report to the Executive Director. This is an in-office position, Monday through Friday between the office hours of 8am-5pm, with some flexibility to adjust the hours based on the needs and priorities of SRBS.

• The Specialist will be responsible for maintaining enrollment data in support of eligibility requirements and maintain data collection and entry into the SPARS system based on the evaluation plan and the SAMHSA required measures to be reported in the SPARS system.

About the Role

• Enter data into appropriate fields, databases, records and files
• Create and organize spreadsheets
• Summarize and compile data for standardized reports
• View and verify confidential or private client information
• Verify data by correctly checking and comparing source documentation
• Organize paper formats, paper backups, and material source files as needed
• Ensure completion of Data Entry Projects
• Verify insurance eligibility & benefits
• Accurately post charges, promptly submit claims to payers, process sliding fee and client payments, generate billing statements, ensuring a timely and efficient billing process
• Communicate with clients regarding their insurance coverage, copayments, and/or deductibles
• Maintain and update staff credentialing including licensure and insurance panels
• Collect and maintain statistical data and provide data for quality metrics and productivity standards
• Assist in tracking clinical outcomes, service outputs, and compiling grant reports as needed
• Perform a variety of clerical tasks as needed such as answering the phone, scheduling clients, filing, faxing, photocopying, scanning, collating, data entry and maintenance of client files
• Comply and adhere to HIPAA guidelines
• Performs other duties as assigned


  • Extensive knowledge of Microsoft Office Suite, particularly of Excel spreadsheets

  • Strong attention to detail

  • Able to quickly and accurately type and enter data

  • Excellent verbal and written communication skills

  • Must be organized, detail oriented, flexible, decisive and deliberative

  • Able to problem-solve, interact well with staff, clients, the public and work with a wide variety of people

  • Able to handle multiple assignments at once, resolve specific problems quickly, and meet deadlines

  • In-depth understanding of databases

  • Experience in billing, CPT codes, insurance verification/eligibility, denials and billing practices, credentialing, and electronic health records systems

  • Experience in front desk operations, behavioral health clinic experience preferred

  • Professional phone etiquette with regards to client confidentiality and courteous professional language

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Sky Ranch - Administrative Specialist
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